Terms & Conditions

1. Introduction

Throughout the site (pocha.co.nz), the terms “we”, “us” and “our” refer to Pocha (the website and business); "client", “customer”, “visitor”, “you” and “your” refer to any legal entity visiting our website.

By accessing or using any part of the site, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you should not access the website or use any services.

Any new webpages, features or tools which are added to the current website shall also be subject to these terms and conditions. You can review the most current version of the terms and conditions at any time on this page.

We reserve the right to update, change or replace any part of the Terms & Conditions at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

pocha.co.nz is operating in New Zealand and this agreement is governed by the laws of New Zealand.

2. General

We reserve the right to refuse any of our services to anyone for any reason at any time. ​ You agree not to reproduce, duplicate, copy, sell, resell, exploit or hack any portion of our website, content and elements on our website.

3. Inaccuracies & Errors

Occasionally there may be information on our site or our other (social media) channel(s) that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, articles and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information in the website or our (social media) channels is inaccurate at any time without prior notice.

We undertake no obligation to update, amend or clarify information in the services or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information on the website has been modified or updated.

4. Prices & Orders

Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue our products (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

You are responsible for providing us with complete and accurate details when filling in your details during your purchase (or an enquiry to purchase) on our website. We may ask you to provide any additional information or confirm the details you provided. We reserve the right to refuse any orders to anyone for any reason at any time. This may happen when the requested product is not available, an error occurs in the price of the product or fraud/exploit has been detected. ​ If we do reject your order, we will notify you (via email) of that rejection at the time you place the order or within a reasonable time frame (after you have submitted your order).

5. Services

We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

6. Third-Party, Content, Programs & Tools

We may provide you with access to third-party tools/links which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

We shall have no liability whatsoever arising from or relating to your use of optional third-party tools/links. Any use by you of optional tools/links offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools/links are provided by the relevant third-party provider(s)

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7. Privacy Policy

We collect, hold, use and disclose your personal information in a respectful manner. Our Privacy Policy is incorporated into these terms and conditions. For more information, please visit our Privacy Policy page.

This website uses cookies to analyse the traffic and improve user experience. You agree to accept cookies by continuing the use of this website. Please accept cookies for optimal performance.

By using this our website, you agree for us to collect, hold, use and disclose your personal information listed in your Privacy Policy page.

8. Contact

If you have any questions, please visit our Contact page and get in touch with us.

Privacy Policy

1. About

Throughout the site (pocha.co.nz), the terms “we”, “us” and “our” refer to Pocha (the website and business); "client", “customer”, “visitor”, “you” and “your” refer to any legal entity visiting our website.

We will process your personal data when you are visiting and using the services on our website. We strive to be transparent in what we do with your personal data and have therefore adopted this Privacy Policy. Below, you will find information on what kind of personal data we process, why we do it, what we use it for and how we may share it. We are the data controller of any processing of your personal data.

2. Personal information we collect

When you visit our website, we automatically collect certain information about your device, including information about your name, address, phone number, web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse our website, we collect information about the individual web pages that you view, what websites or search terms referred you to our website and information about how you interact with our website. We refer to this automatically-collected information as “Device Information.”

3. We collect Device Information using the following technologies:

This website uses cookies to analyse the traffic and improve user experience. You agree to accept cookies by continuing the use of this website. Please accept cookies for optimal performance.

  • "Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information.

4. What personal data do we process?

We collect personal data when you (1) order from us via our website, (2) sign up for news, invites and offers and (3) are browsing our website.

Such personal data may include your name, email address, password, telephone/mobile numbers, address, payment details, IP address, behaviour on the website and other information that you voluntarily provide us.

5. How do we use your personal information?

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit https://neilpatel.com/blog/behavioral-advertising.

You can opt-out of targeted advertising by:

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at optout.aboutads.info.

6. Your Rights & Duties

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please email us. ​ Additionally, we note that we are processing your information in order to fulfil contracts we might have with, or otherwise to pursue our legitimate business interests. You are responsible for the information you provide to us; you may be responsible for the accidents caused by the incorrect information provided by you (e.g. email, address, name, etc.).

7. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

8. Contact Us

If you have any questions, please visit our contact page and get in touch with us.

Health & Safety

The health and wellbeing of our customers, team and community is our number 1 priority. We look forward to being back and serving the authentic Korean cuisine that you love, with even more safety measures in place. In line with government regulations, the dining room will remain closed for now, but you can still make a contactless visit to the Drive Thru or order home delivery.

Cashless Payment

As part of our commitment to contactless drive thru and delivery we are currently not accepting cash. Paywave is available and we accept all EFTPOS and credit cards.

COVID-19 trained team members

All our crew have received additional training on increased safety measures, hygiene standards and physical distancing rules.

Enhanced Hygiene Standards

Pocha has always had strict sanitation, handwashing, and health and wellness policies for our employees, as well as ensuring hand sanitiser is available in every one of our restaurants.

Hygiene hero's are dedicated to each shift, ensuring team members are frequently washing their hands and sanitising all contact surfaces.

Food Allergy Warning

Dear valued patrons, our foods may contain but not limited to:
Peanut / Dairy / Egg / Shellfish Please consult your friendly staff for concerns of allergies you may have


Cashless payments

As part of our commitment to contactless drive thru we are currently not accepting cash. Paywave is available and we accept all EFTPOS and credit cards


Order Pocha Delivery Safely

We are now offering CONTACTLESS DELIVERY. This service will be available in all Pocha Delivery Zones, to view these click here.

The process is as follows:

(Diagram coming soon)


To ensure our team members can safely serve your Pocha, we have introduced social distancing in our kitchens.

This means we have to offer a limited menu in the short term. You will still be able to get most of your favourite meals.